Return Policy

DOGTIC.COM will accept returns within 14 days from the delivery. Outside of 14 days, we cannot offer your a refund or exchange. All sales items are final sale and they are eligible for returns unless they are defective when you received them.

If you want to proceed with the return, just email us via We will issue an RA number. Customer pays the return shipping unless the item purchased is defective. We strongly recommend using a trackable service and purchasing an insurance. Unfortunately, since we don’t have control over carriers, we cannot guarantee that carriers will 100% deliver the returned to us. Therefore, we recommend you use a trackable service.